Owner Services / Owner Relations Representative (m/f/d)

Work where others go on vacation - and enjoy the view of Lake Dümmer every day?
Would you like to be part of a dynamic, committed team and are you looking for a job with purpose, development opportunities and a vacation feeling in your everyday life? Then you've come to the right place!

The Marissa Resort is one of the most innovative tourism projects in Lower Saxony - located directly on the second largest lake in the state. A unique resort has been created on around 18 hectares: modern vacation properties combined with exclusive wellness and spa facilities, conference rooms, a wide range of restaurants and numerous water, leisure and indoor activities.

Whether for those seeking relaxation, active vacationers or business travelers - the Marissa Resort is a top destination all year round and is one of the tourist highlights in northwest Germany.

We look forward to meeting you when you:

A successfully completed business apprenticeship or college degree, ideally in the fields of tourism, hospitality, real estate, business administration, or a related field
Work experience in customer service, property management, real estate management, the hospitality industry, or a service-oriented role
Knowledge of contract drafting and dealing with homeowners' associations
Strong communication skills, empathy, and a professional demeanor
A strong focus on customers and service, as well as a passion for building lasting customer relationships
A structured, independent, and solution-oriented approach to work
Proficiency in using common MS Office applications

Your tasks:

Owner Support & Relationship Management

You are the primary point of contact for our property owners at two locations and ensure a trusting, long-term partnership.
You'll provide expert advice to property owners on all matters related to their vacation properties and our rental offerings
You handle inquiries and complaints professionally, with a focus on finding solutions and providing excellent service
You communicate confidently with our property owners
You plan and organize events for property owners, draft informational letters, and handle regular communications with property owners

Contract and Administrative Management

You maintain owner and property data
You will provide support with contractual matters, contract amendments, and addenda
You'll oversee the change in ownership and ensure a smooth transition

Facility and Quality Management

You will coordinate all matters and actions related to the company-owned properties with internal and external stakeholders and ensure they are tracked
You will conduct property inspections and document the condition of the apartments
You will ensure that our quality standards and our owners' expectations are consistently met

Business and Analytical Tasks

You will assist in preparing property owner statements and reports
You can keep track of open cases, receivables, and payment arrangements
You will prepare reports, statistics, and analyses on owner and property trends
You will help with budget and investment planning

Process and Project Management

You will help further develop our service and communication processes.
You'll contribute your own ideas for digitizing and optimizing processes.

You will actively participate in projects aimed at increasing owner satisfaction and service quality.

This is what we offer:

Co-design and flat hierarchies
Performance-Based Pay
Benefits such as Hansefit, employee discounts, etc.
Free drinks
Employee events

To get to know us better, please send your resume to bewerbung@marissa-resort.de. We look forward to hearing from you.

Apply now

Do you have any questions in advance?

Then contact us, we will be happy to help you.

bewerbung@marissa-resort.de

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Owner Services / Owner Relations Representative (m/f/d)

We look forward to meeting you when you:

Your tasks:

This is what we offer:

Do you have any questions in advance?

Apply for this position

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Owner Services / Owner Relations Representative (m/f/d)

We look forward to meeting you when you:

Your tasks:

This is what we offer:

Do you have any questions in advance?

Apply for this position

Non-binding inquiry

Sign up here directly

for the newsletter